Delivery & Returns

Online Returns

You may return an order at any time within 14 working days, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the Products once we have received the returned products. Returned products must be unused, in their original packaging and in a saleable condition.

Refunds are not available on custom made items or items not in our normal range that have been ordered in especially.

You are responsible for the cost and process of shipping your return. We recommend you use a tracked and insured service to ensure the Product reaches us safely.

Online Returns Procedure 

If you decide to return a product to us because you have changed your mind, please email [email protected] to agree a return, quoting your order number. We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation, as long as the Products have been received by us unused, in their original packaging and in a saleable condition. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us. We will notify you of your refund via e-mail within a reasonable period of time.

Any products returned by you because of a defect will be either refunded or repaired/replaced at the discretion of the manufacturer of the product.

Any goods sold by us will have the benefit of the manufacturers warranties, which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturers terms and conditions. Any defective goods returned to us within the manufacturer’s warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.

Refunds will be issued in the same method as the original payment.

Refunds outside the 14 day period are entirely at our discretion, by agreement in advance, and will have a restocking charge applied to them (normally 10%).

Your statutory rights remain unaffected.