Senior Cashier - Stewarts Christchurch

As a Senior Cashier, you'll play a key role in delivering an exceptional customer experience while ensuring the smooth day-to-day operation of the tills and front-of-house area. You'll lead by example, providing outstanding customer service and maintaining efficient, accurate till operations.

Working closely with the Customer Service Team Leader, you'll help create a welcoming first and last impression for every customer, ensuring transactions are completed accurately and professionally. You'll also provide day-to-day support to the cashier team, helping to maintain high standards, resolve queries and keep the department running efficiently.

Responsibilities:

Support the day-to-day running of the tills and front-of-house operation.
Welcome every customer with a friendly, professional and helpful approach.
Ensure all transactions are processed accurately and efficiently.
Assist with opening and closing tills, cash reconciliation and banking procedures in line with company policies.
Investigate and resolve till discrepancies promptly and accurately.
Support with the training and induction of new cashiers, ensuring they understand company procedures and service expectations.
Provide coaching and guidance to team members to build confidence and improve performance.
Handle customer queries and returns professionally, escalating issues where appropriate.
Promote our loyalty scheme, gift cards and seasonal promotions where applicable.
Ensure the till area, customer service desk and entrance remain clean, tidy and well presented.
Maintain adequate stocks of till consumables, bags, receipt rolls and stationery.
Support stock control and security procedures, helping to minimise cash losses and prevent theft.
Liaise with colleagues across all departments to ensure an excellent customer journey.
Ensure Health & Safety procedures are followed at all times.

What You'll Need:

Previous experience in a retail cashier, customer service or front-of-house supervisory role.
Experience with cash reconciliation, banking and end-of-day procedures.
Excellent customer service skills with a genuine passion for helping people.
Excellent cash handling skills and attention to detail.
Confidence and experience operating tills.
Excellent communication and interpersonal skills.
Excellent organisational skills and the ability to prioritise in a busy environment.
A calm, positive and professional approach, particularly during busy trading periods.
The ability to resolve customer issues confidently and fairly.
A flexible, hands-on attitude and willingness to support other departments when needed.
A good understanding of retail Health & Safety and security procedures.
Availability to work alternate weekends and during seasonal peak trading periods.

Nice to Have:

Previous experience within a garden centre, hospitality or destination retail environment.
Knowledge of retail loss prevention and stock control processes.
An interest in gardening or horticulture and an enthusiasm for the products we sell.

What It's Like Working at Stewarts:

Supportive, close-knit team.
A family-run business with strong values and heritage.
An opportunity to make a real impact on both the customer journey and the success of the centre.
Be part of a business that values personal development and supports its people to grow and succeed.

Benefits:

Generous staff discount in garden centres and cafés.
Free on-site parking.
Opportunities to attend seasonal events.

The Practical Details:

Contract Type: Permanent – Part time (26 hours per week)

Location: Stewarts Christchurch Garden Centre, Lyndhurst Road, Christchurch, Dorset, BH23 4SA

Reports to: Customer Service Team Leader

Salary: £13.05 per hour

Work Pattern: We have two Senior Cashier vacancies both working across a two week rota;

Senior cashier 1 - Average hours: 26.85

Week1:	Week 2:
Monday 11-6pm	Tuesday 11-6pm
Thursday 9-4pm	Wednesday 11-6pm
Friday 11-6pm	Thursday 9-6pm
Saturday 8:30-6pm
Sunday 10-5pm

Senior Cashier 2 - Average hours: 26.25

Week1:	Week 2:
Tuesday 11-6pm	Monday 11-6pm
Wednesday 11-6pm	Tuesday 9-4pm
Thursday 11-6pm	Friday 11-6pm
	Saturday 8:30-6pm
	Sunday 10-5pm

How to Apply:

If you're an experienced cashier who enjoys delivering excellent service and ensuring every customer leaves with a smile, we'd love to hear from you!

To apply, please send a copy of your CV and a covering letter stating which position you are applying for to:

HR Department, D Stewart & Son Ltd, 8 Christchurch Business Park, Radar Way, Christchurch BH23 4FL

Or e-mail: [email protected]

Please Note: CVs that do not have an accompanying cover letter will not be considered.